Refund Policy

If Elicira is not for you, we refund you in full, no questions asked, as long as we hear from you within 14 days of your first payment.

The refund covers the full amount charged, tax included. It is not reduced in proportion to what you have already produced: a subscription genuinely tried for two weeks is still refundable.

Email contact@augmente.io from your account address, or tell us what it is. One sentence is enough, you do not have to justify the request.

We reply within 3 business days. The refund then goes back to your original payment method, issued by our merchant of record, who sells the service and issues your invoice. How fast it shows on your statement depends on your bank, usually 5 to 10 business days.

• After 14 days,Past that window, the subscription is no longer refundable. You can cancel at any time, and cancellation takes effect at the end of the period you already paid for, with no pro-rata refund. You keep the service until then.
• Renewals,The 14 days apply to your first payment, not to every charge. An annual renewal does not open a new cooling-off period. We notify you before each renewal.
• The free tier,Nothing is charged there, so there is nothing to refund.

A double charge, an amount that does not match the plan you subscribed to, or a charge after cancellation are always refunded, whatever the date. That is not goodwill, it is a mistake on our side or our merchant of record's. Report it to the same address.

A refund ends the subscription, not your data. You keep reading and exporting your deliverables for 30 days, as after any subscription ends. The full retention periods are in our privacy policy.